Return Policy
Effective Date: January 8, 2025
At FRANUNIE, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your items, we offer a straightforward return policy to ensure a smooth and hassle-free process. Please read the following details to understand how our return policy works.
1. Eligibility for Return
We accept returns on most items purchased from FRANUNIE within 30 days from the date of delivery. The product must be in its original condition, unused, and with all tags and packaging intact.
Please note that certain items are non-returnable, including:
- Gift cards
- Clearance or sale items (unless stated otherwise)
- Custom or personalized items
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at info@franunie.com with your order number and the reason for the return.
- Return Authorization: Our team will provide you with a return authorization and instructions on how to return the item. Please do not return items without prior authorization.
- Pack and Ship: Carefully package the item, including all original parts, tags, and packaging. Use a trackable shipping method to ensure the item reaches us safely.
- Send the Return: Send the return to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., defective or wrong item sent).
3. Refund Process
Once we receive the returned item, we will inspect it to ensure it meets the return requirements. If the return is approved, we will issue a refund to your original payment method. Please note that it may take up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
Shipping fees are non-refundable unless the return is due to an error on our part, such as a defective or incorrect item.
4. Exchanges
If you would like to exchange an item, we recommend returning the original item for a refund and placing a new order for the replacement item. You can follow the same return process as outlined above.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund and cover the return shipping costs.
6. Contact Information
For any questions or concerns about our return policy, please contact our customer service team at:
Email: info@franunie.com
Phone: 310-822-5190
Website: https://franunie.com
We are committed to ensuring your satisfaction and will work with you to resolve any issues promptly.