Sales Policy

Effective Date: January 8, 2025

At FRANUNIE, we strive to offer high-quality products and exceptional service to our valued customers. Please read the following sales policy to understand the terms and conditions that govern your purchases from our website.

1. Product Availability

We make every effort to ensure that the products listed on our website are available for purchase. However, inventory levels may fluctuate, and items may occasionally be out of stock or discontinued. In such cases, we will notify you as soon as possible and offer alternatives, if applicable. If an item is unavailable, you will not be charged for it.

2. Pricing and Payment

All prices on our website are listed in U.S. dollars and are subject to change without prior notice. The final price will be confirmed at the checkout, including any applicable taxes and shipping fees.

We accept various payment methods, including credit cards, debit cards, and other online payment systems. By placing an order, you authorize us to charge the total amount to your selected payment method.

3. Order Confirmation

After placing an order, you will receive an order confirmation email that includes your order details. This confirmation email does not constitute an acceptance of your order. We reserve the right to cancel or modify orders at our discretion, including but not limited to issues with pricing, payment errors, or inventory discrepancies.

4. Sales and Promotions

From time to time, FRANUNIE may offer sales or promotions, including discounts, coupon codes, or special deals. These promotions are subject to specific terms and conditions, which will be clearly stated at the time of the offer. Promotions cannot be combined with other offers, unless explicitly stated.

5. Shipping and Handling

Once your order is confirmed, we will process and ship your items according to the shipping method you select at checkout. FRANUNIE ships to most locations within the United States and certain international destinations.

Shipping costs are calculated based on your delivery address and selected shipping method. For detailed shipping information, please refer to our Shipping Policy.

6. Order Cancellations

Orders may only be canceled within a limited timeframe after placing them. If you wish to cancel your order, please contact us as soon as possible. Once an order is shipped, it cannot be canceled and must go through our return process.

7. Customer Responsibility

Customers are responsible for providing accurate shipping and payment information. FRANUNIE will not be liable for any issues arising from incorrect information provided during the checkout process, such as delays or failed deliveries.

8. Returns and Refunds

In accordance with our Return Policy, customers may return products within 30 days from the date of delivery for a refund or exchange, provided the items meet the return criteria. Refunds will be issued to the original payment method once the return is processed.

9. Dispute Resolution

In the event of any disputes arising from your purchase, we encourage you to contact our customer service team for resolution. Any legal disputes will be handled in accordance with the laws of the state where FRANUNIE is based.

10. Contact Information

For any questions or concerns regarding our Sales Policy or your order, please contact us at:

Email: info@franunie.com
Phone: 310-822-5190
Website: https://franunie.com