Payment Policy

Effective Date: January 8, 2025

At FRANUNIE, we strive to make your shopping experience as smooth and secure as possible. Below is a summary of our Payment Policy outlining the various payment methods, security measures, and billing procedures that we follow.

1. Accepted Payment Methods

We accept a variety of payment methods to ensure convenience for our customers. These include:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Gift Cards and Store Credits: Prepaid and gift cards from FRANUNIE (if available)

All payments must be made in U.S. dollars (USD).

2. Payment Security

Your privacy and security are important to us. We use encryption technology to ensure that your personal and payment information is processed securely. FRANUNIE complies with the highest standards of payment security, including:

  • SSL Encryption: All data exchanged during the transaction process is encrypted to protect sensitive information.
  • Secure Payment Gateways: We use trusted third-party payment processors to handle payments, which comply with the Payment Card Industry Data Security Standard (PCI DSS).

Rest assured that your payment details are never stored on our servers.

3. Payment Authorization

Upon placing an order, the payment will be authorized through your chosen payment method. Authorization simply verifies that the funds are available in your account. However, funds will not be fully charged until your order is shipped. In the event of a canceled order or an issue with payment processing, the authorized funds will be released back to your account.

4. Order Confirmation

Once payment is successfully processed, you will receive an order confirmation email. This email will include a summary of your order details, payment, and shipping information. Please ensure that your email address is correct during checkout to receive this important notification.

5. Billing Information

When making a payment, you are required to provide valid billing information, including your full name, billing address, and contact details. The billing address should match the one registered with your bank or credit card provider. This is a security measure to prevent fraud and unauthorized charges.

6. Sales Tax

Sales tax will be applied to all orders as required by law. The rate of sales tax is based on the shipping address and applicable state regulations. The total tax amount will be clearly displayed at checkout.

7. Currency Conversion for International Orders

For customers outside of the United States, all payments will be processed in U.S. dollars (USD). If your bank or payment processor charges currency conversion fees, those fees will be the responsibility of the customer. Please check with your financial institution regarding any potential additional charges.

8. Failed Payments

If your payment fails for any reason, we will notify you promptly and request that you update your payment details. Your order will not be processed until a valid payment is successfully completed. FRANUNIE reserves the right to cancel any order if payment is not received within a reasonable time frame.

9. Refunds and Cancellations

For detailed information regarding refunds, cancellations, and chargebacks, please refer to our Refund and Returns Policy. Refunds for canceled orders or returned items will be processed through the original payment method.

10. Changes to Payment Policy

FRANUNIE reserves the right to modify or update this Payment Policy at any time. Any changes will be reflected on this page with the updated effective date. Please review this policy regularly to stay informed about our payment practices.

11. Contact Information

If you have any questions or concerns regarding your payment, please contact us at:

Email: info@franunie.com
Phone: 310-822-5190
Website: https://franunie.com